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DISSERTATIONS & THESES:
Jenkins, L. R. (2004). Designing systems that make sense: What designers say about their communication with users during the usability testing cycle.. Doctoral dissertation, Ohio State University. Advisor, Brenda Dervin.
MEETINGS, CONFERENCES, & WORKSHOPS:
Jenkins, L. R. (1999, May). Design as “designed” by users and designers: Sense-Making the design of information technology. Paper presented at a non-divisional workshop held at the meeting of the International Communication Association, San Francisco.